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        CUSTOMER SUPPORT

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Remote Assistance

Remote support solution allows us to access and fix nearly any remote device, running any platform, located anywhere in the world. Using Quick Support our technicians can chat with an end-user, view and control remote systems and devices, and collaborate with other technicians or external parties to resolve issues. All with the highest levels of security. Please download the software and then contact us directly with your access code for support.

Phone

281-940-4987

Email

support@homemedia.tech

Social Media

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Service Plans
 


We pride ourselves in providing a turn key solution to our clients and have them fully operational year round. In order to ensure the best operation and health of your system. We provide our own premium customer service plans to cover any of the discrepancies that can arise with electronics and neglected systems.  The good news is that most service calls can be resolved quicker and more conveniently via remote support and preventive maintenance. This gives our customers the best in product and service with the customer service of your friendly neighborhood business. By utilizing our premium customer service plans, you will enjoy a worry free, continual enjoyment of your system components. The Premium Customer Service plans are offered on a quarterly basis which gives you visits to do a thorough test of your components and lets us run updates on any equipment that is available. 

1

System Care Basic

  • Network Monitoring and System Management of peripherals

  • Network Health Diagnostic Report (provided per quarter)

  • Online support assistance for cellphone apps/computer apps

  • Fast response from a technical support representative. (If we can't remote diagnose and resolve the issue, then we will schedule a technician to diagnose the problem on-site)​ 

  • Smart Home, Audio/Video and/or CCTV tune up and re-Calibration

  • Inspect and adjust equipment as needed

  • Check and replace batteries

  • Clear dust from ventilation and clean system components

  • Update Firmware(s)

  • 1 on-site service call visits per year (as needed)

2

System Care Plus

  • Network Monitoring and System Management of peripherals

  • Network Health Diagnostic Report (provided per quarter)

  • Online support assistance for cellphone apps/computer apps

  • Fast response from a technical support representative. (If we can't remote diagnose and resolve the issue, then we will schedule a technician within 30 minute(s) diagnose the problem on-site)

  • Save on service calls in excesses of service plan

  • Special discounts on select items and promotions

  • Smart Home, Audio/Video and/or CCTV tune up and re-Calibration

  • Inspect and adjust equipment as needed

  • Check and replace batteries

  • Clear dust from ventilation and clean system components

  • Update Firmware(s)

  • 2 on-site service call visits per year (as needed)

3

System Care Elite

  • Network Monitoring and System Management of peripherals

  • Network Health Diagnostic Report (provided per month)

  • Online support assistance for cellphone apps/computer apps

  • Fast response from a technical support representative. (If we can't remote diagnose and resolve the issue, then we will schedule a technician within 15 minute(s) to diagnose the problem on-site)

  • Save on service calls in excesses of service plan

  • Special discounts on select items and promotions

  • Smart Home, Audio/Video and/or CCTV tune up and re-Calibration

  • Inspect and adjust equipment as needed

  • Check and replace batteries

  • Clear dust from ventilation and clean system components

  • Update Firmware(s)

  • 4 on-site service call visits per year (as needed)

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