CUSTOMER SUPPORT

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Remote Assistance

Remote support solution allows us to access and fix nearly any remote device, running any platform, located anywhere in the world. Using Quick Support our technicians can chat with an end-user, view and control remote systems and devices, and collaborate with other technicians or external parties to resolve issues. All with the highest levels of security. Please download the software and then contact us directly with your access code for support.

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Phone

281-940-4987

support@homemedia.tech

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Service Plans

At Home Media Technologies, we pride ourselves on providing turnkey solutions that keep your systems fully operational year-round. To ensure the best performance and longevity, we offer premium customer service plans that address any issues that may arise with your equipment. The good news is that many issues can be resolved quickly and efficiently through remote support and preventive maintenance.

Our service plans offer the best in both products and customer care, delivered with the attention and reliability of your trusted local business. By choosing our premium service plans, you’ll enjoy worry-free operation of your systems with regular maintenance and updates. Each plan includes quarterly visits to test and optimize your components, ensuring everything stays in top shape for continued enjoyment.

System Care Basic

Network Monitoring & Management
Quarterly Network Health Report
Fast Response from Tech Support
Response Time: Service dispatch within 8 hours
1 On-Site Service Visit/Year
Smart System Tune-up
Battery Checks & Replacements
Dust & Clean System Components
Firmware Updates
Bonus: Free initial system assessment ($99 value)
Referral Bonus: 10% off next renewal

System Care Plus

Network Monitoring & Management
Quarterly Network Health Report
30-Minute Response for Tech Support
Response Time: Service dispatch within 4 hours
2 On-Site Service Visits/Year
Smart System Tune-up
Battery Checks & Replacements
Dust & Clean System Components
Firmware Updates
Exclusive Product Discounts
Tech Consultation (Annual, $199 value)
Referral Bonus: 15% off next renewal

System Care Elite

Network Monitoring & Management
Monthly Network Health Report
Fast 15-Minute Response for Tech Support
Response Time: Service dispatch within 1 hour
4 On-Site Service Visits/Year
Smart System Tune-up
Battery Checks & Replacements
Dust & Clean System Components
Firmware Updates
Exclusive Product Discounts (30%)
Free Annual Home System Evaluation ($250 value)
Referral Bonus: 25% off next renewal